Client Relationship Coordinator

Location: Wichita, KS (Onsite)
Job Type: Full-Time, W‑2
Pay: $20 - $21/hour Depending on Experience

ProHome is seeking a Client Relationship Coordinator to serve as the primary point of contact for homeowners, builders, and subcontractors throughout the warranty process. This is a customer-focused, detail-driven role with clear performance expectations and growth opportunities.

What You’ll Do

• Serve as the main contact for assigned homeowners, builders, and subcontractors
• Manage warranty claims from intake through resolution
• Respond to inquiries within established timelines
• Schedule approved claims and coordinate subcontractors
• Document and track all activity accurately in company systems
• Maintain performance metrics related to response time, follow-up, and quality
• Communicate professionally, confidently, and empathetically

What We’re Looking For

• Strong customer service and communication skills
• Residential warranty experience ( warranty representative/coordinator, construction customer service rep
• Excellent organization, follow-through, and time management
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using CRM systems and standard office tools
• Team-oriented with a high level of professionalism and accountability
• High school diploma required (Bachelor’s degree preferred)

Why ProHome

• Competitive hourly pay
• Structured training and clear expectations
• Career growth paths (CRC → Senior CRC → Lead → Manager)
• Performance-based development and advancement opportunities
• Supportive, team-focused culture
• Benefits, PTO and Sick Time
• Opportunity to work a hybrid schedule following a successful 90-120 onboarding (with Department Head's approval).

Only candidates selected for an interview will be contacted.