Business Support Specialist

Overview

SHIELD provides highly trained safety and security personnel to schools, educational organizations, and community partners throughout Michigan. Our team is committed to creating safe, welcoming environments while building strong relationships with the clients and communities we serve.

As we continue to grow, we’re looking for an experienced professional who enjoys variety, takes initiative, and wants to make a meaningful impact behind the scenes. This role plays an important part in supporting our employees, clients, and leadership team while helping SHIELD continue to deliver exceptional service.

The Business Support Specialist provides cross-functional support to SHIELD’s leadership team, employees, clients, and day-to-day business functions. This role touches nearly every part of the organization, from recruiting and onboarding to employee support, client communication, documentation, special projects, and process improvement.

Success in this position requires initiative, sound judgment, exceptional organizational skills, and strong technology abilities. The ideal candidate is resourceful, proactive, and thrives in an environment where no two days are the same.

Responsibilities

• Support recruiting, hiring, onboarding, and new employee documentation.

• Serve as a resource for employee questions and ensure timely follow-up.

• Respond to client inquiries and provide exceptional customer service.

• Coordinate meetings, schedules, and administrative activities.

• Prepare correspondence, reports, spreadsheets, presentations, and other business documents.

• Maintain accurate records and support organizational compliance.

• Help improve workflows and identify opportunities to increase efficiency.

• Coordinate and support special projects assigned by leadership.

Qualifications

• Three or more years of experience in business support, administration, operations, human resources, or a related field.

• Exceptional organizational and time management skills.

• Strong written and verbal communication abilities.

• Proficiency with Microsoft Office, Google Workspace, and other business technology platforms.

• Ability to quickly learn new software and systems.

• Excellent attention to detail and follow-through.

• Ability to manage multiple priorities while maintaining accuracy and professionalism.

• Experience handling confidential information with discretion.

We’re looking for someone who:

• Is a self-starter who works independently and takes ownership.

• Anticipates needs rather than waiting for direction.

• Is intuitive, resourceful, and enjoys solving problems.

• Thrives in a fast-paced environment where every day is different.

• Has outstanding customer service skills and enjoys helping people.

• Is dependable and flexible

• Brings a positive attitude, strong work ethic, and commitment to excellence.

• Takes pride in helping a growing organization succeed.

At SHIELD, you’ll be part of a team dedicated to making schools and communities safer. Your work will directly support our employees, clients, and leadership while helping us continue to grow and serve those who rely on us.

If you’re looking for a position where your initiative, organization, and problem-solving skills will make a real difference every day, we’d love to hear from you.