Treatment Coordinator
Job Description
Treatment Coordinator
Are you a warm, engaging professional who thrives on helping patients say "yes" to life-changing treatment? We're a boutique patient-first practice known for exceptional outcomes and a concierge-level experience. We're seeking a confident Treatment Coordinator who loves connecting with people, building trust, and guiding them through significant, elective treatment decisions — while also helping keep our front office running smoothly and our patients well cared for.
Schedule:
Monday–Friday: Full time!
Rotate Fridays!
Compensation & Benefits
We offer a culture that values caring, professional development, growth, and sustainability. Our comprehensive and competitive benefits package includes but is not limited to:
Competitive base plus performance incentive tied to case acceptance
Medical, Dental and Vision insurance options
Short-term and long-term disability insurance
Life insurance gifted to you
401(k) with employer match
Paid time off and paid holidays
A team culture focused on growth, communication, and high-quality care
Work-life balance
What You'll Do
As a key member of our team, you will drive case acceptance and deliver an exceptional patient experience by:
Owning the case presentation for all treatment plans, including large, comprehensive, and elective cases (implants, full-arch, cosmetic, restorative)
Building genuine rapport and helping patients see the value of investing in their care
Leading financial conversations with confidence and guiding patients through payment & financing options
Following up with unscheduled treatment to drive case acceptance
Owning your case acceptance metrics — tracking and improving them
Greeting and checking in patients, answering phones, and delivering a welcoming front-office experience
Scheduling and coordinating future appointments based on provider availability and treatment needs
Reviewing insurance benefits and estimating patient out-of-pocket costs as part of the financial conversation
Partnering with clinical providers to translate diagnoses into clear, compelling plans
Maintaining accurate patient records, notes, and financial agreements in the dental software
Ensuring compliance with HIPAA and Squire Dental financial policies
Supporting a positive, team-oriented culture and helping the front office run smoothly
Qualifications
Required:
High school diploma or equivalent
Proven track record presenting and closing high-value, elective, or self-pay services (dental treatment coordination strongly preferred; aesthetics, cosmetic surgery, orthodontic, premium medical, or high-end sales also considered)
Excellent verbal communication and a consultative, relationship-first style
Comfort with financial conversations and objection handling
Strong organizational skills and comfort with front-office and scheduling responsibilities
Preferred:
Experience presenting large treatment plans in general, cosmetic, implant, or specialty settings
Prior dental front office or treatment coordination experience
Proficiency in dental software systems (Denticon)
Knowledge of dental procedures, terminology, and insurance
Familiarity with third-party financing platforms (e.g., Sunbit, CareCredit)
Work Environment & Physical Requirements
Premium, patient-centered dental office environment
Frequent sitting, phone use, and computer work
Occasional walking between clinical and front office areas
Ability to lead emotionally significant, high-value conversations with warmth and professionalism
We are an Equal Opportunity Employer and prohibit discrimination or harassment of any kind. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a professional and respectful workplace where all individuals have an equal opportunity to contribute and succeed, and where everyone has the opportunity to feel valued.
