Patient Service Representative

Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites across Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients each year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day.

Job Summary:

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Essential Functions:

1. Greets patients, family members, and visitors determining services and/or other needs that are required.
2. Monitors waiting area to insure that patients and family members’ needs are addressed and that the area is tidy.
3. Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms.
4. Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
5. Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria.
6. Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.
7. Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system.
8. Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services.
9. Inputs payments from third party payors or other sources of data entry as needed.
10. Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments.