IT Asset Management Specialist I

Responsibilities

The IT Asset Management Specialist I is responsible for provisioning, imaging, and shipping laptops and other end-user equipment, as well as providing front-line technical support to users. This role blends physical hardware support with traditional Tier 1 service desk responsibilities. The ideal candidate is detail-oriented, organized, and customer-focused, capable of managing both task-based workflows and live user support.

Essential Functions and Work Responsibilities:

• Receive, inventory, and prepare IT hardware for deployment (e.g., laptops, phones, accessories)
• Image, configure, and ship end-user devices following documented procedures
• Maintain stock levels, shipping logs, and documentation related to hardware provisioning
• Handle incoming IT support requests through ticketing platform, phone, or walk-ups
• Troubleshoot basic hardware, software, and connectivity issues
• Escalate complex issues or trends following team procedures
• Provide timely updates and communication with users about open tickets
• Use knowledge base resources and contribute updates to documentation
• Coordinate with other IT staff for escalations, handoffs, or delivery timing
• Participate in team meetings and training sessions

Travel Requirements:

Estimated 0–5% time spent:

• Local travel may be required for equipment pickup or delivery between sites
• No regular overnight travel required

Qualifications:

• High school diploma or GED required; associate degree or IT certification preferred
• 1 year of experience in a technical support or warehouse/shipping role preferred
• Familiarity with imaging software and hardware configuration
• Experience with service desk or ticketing systems
• Basic understanding of IT hardware (laptops, peripherals, phones)
• Ability to follow detailed documentation and procedures
• Strong organizational skills and attention to detail
• Comfortable lifting up to 40 lbs and standing for periods of time

Licensure, Certification, Registration or Designation:

• CompTIA A+ or equivalent – Preferred
• ITIL v4 Foundations – Preferred

Skills and Abilities:

• Strong communication and customer service skills
• Basic troubleshooting ability
• Organizational and time management skills
• Ability to prioritize tasks and follow through on commitments
• Willingness to learn new tools and processes
• Comfortable working in a fast-paced, task-driven environment

InnovAge Service Standards Requirements:

Safety, Accountability, Caring, Integrity, Quality