Level 1 Desktop Support Technician

JOB TITLE:

Level 1 Desktop Support Technician

SUMMARY:

The Level 1 Desktop Support Technician provides frontline technical assistance across all Elmcor locations, ensuring staff can work effectively both onsite and remotely. This role is responsible for troubleshooting hardware, software, and account access issues, supporting daily operations, and maintaining a positive user experience.

REPORTING RELATIONSHIP:

The position reports to the IT Manager.

SCHEDULE:

M-F 10AM - 6PM; schedule may vary based on program need.

LOCATION:

Queens, NY

POSITION TYPE:

Full Time, Non Exempt

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Provide first-level technical support for desktops, laptops, printers, mobile devices, peripherals, and organizational software systems.

• • Support Google Workspace, Microsoft Teams, Zoom, VPN, Wi-Fi connectivity, password resets, account access, and user troubleshooting requests.

• • Assist with employee onboarding and offboarding, including account creation, device setup, workstation deployment, equipment collection, and access management.

• • Install, configure, maintain, and update hardware, software, and security tools while ensuring device compliance and system functionality.

• • Track and resolve support tickets, maintain IT inventory, document support activities, and provide staff training on technology and security best practices.

• • Travel between multiple sites to provide on-site support, manage workstation cabling infrastructure, and ensure organized, safe, and efficient technology workspaces.

• Other tasks as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent working knowledge of computer systems, security, network and system administration, databases and data storage systems, and phone systems.

• Firm grasp on IT infrastructure and operations best practices.

• A clear understanding of software/malware.

• A clear understanding of cybersecurity

• Strong customer service and communication skills

• Ability to lift up to 25–40 lbs. for equipment setup

• HS Diploma or equivalent (Associates Degree Preferred)

• 1-2 yrs of IT Support or Help Desk Experience

OTHER SKILLS/ABILITIES:

• Demonstrates a professional, friendly, and customer-service-oriented approach when interacting with employees, clients, and stakeholders.

• Works independently and collaboratively in a fast-paced environment, maintaining a positive attitude and strong commitment to team success.

• Effectively manages time, prioritizes tasks, meets deadlines, and consistently achieves productivity and performance expectations.

• Exercises sound judgment, follows agency policies and procedures, maintains confidentiality, and promotes a safe and compliant work environment.

• Maintains a focused, organized workplace, supports operational efficiency, and communicates responsibly regarding attendance, scheduling, and work responsibilities.

BENEFITS:

15 Vacation days annually

12 Sick Days (3 per quarter)

Floating Holiday 1 annually

401K retirement plan with 3% match after 90 days of employment

Medical Benefits after 30 days of employment with Cigna

Dental/Vision eligible after 90 days of employment

Access to Gym/Weight Room

Access to Boxing Ring

Short Term Disability

Life, Accidental Insurance available through Aflac

Transit Check for commuting expenses

Legal Shield for legal services

Public Service Loan Forgiveness (PSLF) participant

Are you passionate about making a meaningful impact in your community? Join an organization that is "For the People. With the People. By the People."