Billing Department - Financial Counselor Supp

About Company:

Our Commitment to the Gwinnett Community

At Suburban Hematology Oncology Associates, our mission is to provide world-class, cutting-edge care right here in Gwinnett County. With five convenient locations and a dedicated team of 15 medical professionals, we combine advanced clinical expertise with a deeply compassionate, patient-centered approach. We invite you to experience the difference that personalized, community-focused care can make.

Comprehensive Hematology & Oncology Services

We are proud to offer a full spectrum of specialized care for our patients. Each of our five state-of-the-art facilities features a fully staffed, on-site laboratory equipped to handle your diagnostic needs with precision and speed.

Our board-certified oncologists and hematologists specialize in treating a wide range of conditions, including:

• Blood-Related Cancers and Marrow Failure.

• Acute and Chronic Blood Conditions, such as anemias.

• Bleeding and Clotting Disorders.

Whether you are navigating a new diagnosis or managing a chronic condition, our team is here to provide the highest standard of care at every step of your journey.

About the Role:

Job Summary

The Financial Counselor Supervisor plays a key leadership role within our Patient Financial Services team. This position oversees daily operations across all offsite clinic locations, ensuring patients receive knowledgeable, compassionate guidance through billing, financial assistance, and insurance processes. The ideal candidate brings both hands-on healthcare billing experience and a genuine passion for helping patients navigate their financial responsibilities with clarity and confidence.

Responsibilities

• Supervise and manage the workload of financial counselors across all clinic locations
• Assist patients and families with understanding current and prior balances, payment options, and financial assistance programs
• Work closely with front desk and verification teams on daily patient status changes, insurance notifications, and coverage updates
• Assist the insurance verification and pre-certification teams with issues arising prior to service
• Participate in data gathering and financial reporting; provide Northside reports as needed
• Maintain detailed account notes reflecting all actions performed on each account
• Serve as a communications liaison between the department and hospital
• Promote the mission, vision, and values of the organization in every patient and staff interaction
• Attend and participate in Northside meetings as needed
• Perform regular site visits to all clinic locations
• May perform duties of subordinate staff as needed
• Perform other duties as assigned

Qualifications

• College degree preferred
• 3–4 years of prior experience in a healthcare setting
• 2+ years of experience in hospital or clinic registration, billing, collections, financial counseling, or customer service
• Prior experience in financial counseling
• Knowledge of medical terminology; CPT/ICD-10 coding knowledge helpful
• Knowledge of medical insurances including Medicare, HMOs, PPOs, and commercial plans
• Computer proficiency required
• Bilingual English/Spanish a plus but not required

Skills & Attributes

• Enthusiastic, positive, and genuinely service-oriented attitude
• Strong written and verbal communication skills, including the ability to effectively calm distressed or agitated patients and families
• Ability to manage multiple responsibilities and prioritize tasks effectively
• Professional demeanor with excellent public relations skills
• Ability to work independently with strong attention to detail
• Strong relationship-building skills across all levels of the organization
• Dependable, punctual, and team-focused
• Willingness to develop or improve public speaking skills