Senior Customer Service Representative

About Us:
We are a fast-paced, customer-focused title loan company based in Boise. Our mission is to provide quick, reliable access to short-term loans secured by vehicle titles. We pride ourselves on building long-term relationships with our customers while maintaining a high-energy, professional environment.

Full time or part time available.

Position Overview:
We’re seeking a dynamic Senior Customer Service Representative (CSR) to join our team at our Boise store. First six weeks of training will be in our Nampa office. In this role, you’ll be the face of our business—making loans, collecting payments, and helping customers through every step of the lending process. Your goal is to drive customer satisfaction and contribute to the growth of our loan book through outstanding service and proactive outreach.

Bonus program available after 90 day training period.

Key Responsibilities:
--Assist customers with the full title loan process—from application to funding
--Collect and process payments, handle renewals, and monitor loan accounts
--Build and maintain strong relationships with customers to encourage repeat business and referrals
--Conduct follow-ups with past-due accounts and work with customers to bring accounts current
--Perform outbound calls to potential and existing customers to promote loan services
--Maintain accurate and up-to-date records using company software
--Ensure compliance with all state and company lending regulations
--Represent the company in a professional and energetic manner at all times

Qualifications:
--Previous experience in lending, financial services, retail sales, or collections preferred
--Excellent communication, negotiation, and customer service skills
--High energy, positive attitude, and strong work ethic
--Ability to multitask and thrive in a fast-paced environment
--Detail-oriented and comfortable working with numbers
--Must have a valid driver's license

We are a fast-paced, customer-focused title loan company based in Boise. Our mission is to provide quick, reliable access to short-term loans secured by vehicle titles. We pride ourselves on building long-term relationships with our customers while maintaining a high-energy, professional environment.