Team Lead - Front Desk

Team Lead - Front Desk

Location: Prince Frederick, MD
Hours: Minimum 30 Hours Per Week Required
Pay: Hourly Pay + Commission + Performance Bonuses

Join the Leadership Team at TNT Strong

TNT Strong is Southern Maryland’s premier fitness facility, offering 24/7 gym access, personal training, semi-private coaching, large group training, nutrition coaching, recovery services, and a high-energy community focused on helping people transform their lives.

We are looking for a highly motivated, organized, energetic, and leadership-driven individual to step into our Front Desk Team Lead position.

This is NOT simply a front desk coverage role.

This is a leadership position responsible for helping drive:

• Member experience
• Front desk systems
• Sales flow
• Team accountability
• Facility presentation
• Front-end operations
• Communication and execution standards

If you thrive in fast-paced environments, love fitness culture, enjoy leading people, and take pride in creating exceptional experiences, this could be an incredible growth opportunity.

Position Overview

The Front Desk Team Lead acts as the operational leader of the front desk department while working closely with ownership and management to ensure systems, standards, and member experience are consistently executed at a high level.

You should think of the front-end experience as your responsibility and take ownership over improving the department every week.

This role requires:

• Leadership
• Professionalism
• Accountability
• Strong communication
• Attention to detail
• Positive energy
• Ownership mentality
• Ability to multitask under pressure
  

Schedule & Requirements

• Minimum 30 hours per week required
• Minimum 5 front desk shifts weekly
• Leadership/admin hours required weekly
• Some evenings and Saturdays required
• Must be dependable, organized, and responsive

Compensation Structure

Hourly Pay

• Front Desk Hours: Starting at $16.50/hour
• Leadership/Admin Hours: Starting at $17.50/hour

Commission Opportunities

• Commission Opportunities Available for Memberships and Programs Sold

Leadership Bonus Opportunities

• Monthly performance bonuses up to $350/month
• Quarterly leadership bonuses up to $250/quarter

Strong performance, ownership, and leadership create opportunities for compensation growth and future advancement within TNT Strong.

Responsibilities

Leadership & Team Development

• Lead and support Front Desk Associates
• Assist with onboarding and training
• Help maintain accountability and standards
• Assist with front desk meetings and evaluations
• Communicate effectively with management

Member Experience & Sales

• Manage leads and appointment flow inside GLM
• Confirm appointments and follow-ups
• Conduct cancellation appointments
• Support membership sales and retention
• Help improve show rates and conversions

Operations & Organization

• Maintain front desk cleanliness and organization
• Ensure systems and checklists are completed
• Handle inventory and supply ordering
• Manage overdue account follow-up
• Assist with reporting and operational tasks

Marketing & Community

• Assist with social media coordination
• Create member spotlight opportunities
• Help with promotions and outreach campaigns
• Support community engagement initiative

What We’re Looking For

The ideal candidate:

• Has leadership qualities
• Is highly organized
• Has excellent communication skills
• Is proactive and solution-oriented
• Can handle pressure and multitask
• Has strong customer service skills
• Loves fitness and community culture
• Wants long-term growth opportunities

Fitness industry experience is preferred but not required. Leadership, professionalism, and work ethic matter most.

Why TNT Strong?

At TNT Strong, we are building more than a gym.

We are building a team and culture focused on:

• Growth
• Leadership
• Accountability
• Community
• High standards
• Long-term impact

This role offers the opportunity to grow inside a rapidly evolving fitness company with leadership opportunities available for the right individual.

How to Apply

To apply, please send your:

• Your resume
• A short paragraph about why you believe you would be a great fit for this role to: [email protected] with a Subject Line: Front Desk Lead Application – [Your Name]

OR

thru our BambooHR link: https://tntstrongsomd.bamboohr.com/careers/28