Shelter Case Manager
Job Description
SUMMARY:
The Shelter Case Manager plays a key role in supporting residents by assessing needs, developing individualized service plans, and connecting clients to housing, medical, mental health, and employment resources. This position focuses on empowering individuals toward stability and self-sufficiency while maintaining accurate documentation, ensuring compliance with program requirements, and collaborating with a multidisciplinary team to provide comprehensive, client-centered care.
REPORTING RELATIONSHIP:
Shelter Case Manager reports to the Director of Social Services
SCHEDULE:
10AM - 6PM
11AM - 7PM
12PM - 8PM
1-2 Late days per week , one weekend day (selected sites)
LOCATIONS:
Jamaica
Long Island City
POSITION TYPE:
Fulltime Positions, one weekend day and 1-2 late days per week, selected sites may require a weekend day.
RESPONSIBILITIES IN THIS ROLE:
Develop and monitor individualized service and treatment plans, including regular resident check-ins, assessments, and crisis intervention as needed
Connect residents to community resources, social supports, and essential services that promote independence and well-being
Coordinate and track services, including follow-ups with referrals and ongoing communication with providers
Maintain accurate documentation, resident records, and provide timely reports to supervisors
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BS/BA Degree in a human services related discipline and 3-5 years’ experience working with applicable populations.
Experience working with unhoused populations
OTHER SKILLS/ ABILITIES:
Demonstrates strong interpersonal, communication, and problem-solving skills with sound judgment, discretion, and the ability to manage multiple priorities and deadlines
Maintains a professional, courteous, and customer service–oriented approach with a positive attitude and attention to detail
Remains calm under pressure, able to identify and resolve routine issues effectively in fast-paced or high-stress environments
Works independently and collaboratively, fostering a professional and supportive environment for staff, clients, and stakeholders
BENEFITS:
We offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, retirement plans, and additional employee perks.
15 Vacation Days Annually
12 Sick Days
Floating Holiday 1 annually
401K retirement plan with 3% match after 90 days of employment
Medical Benefits after 30 days of employment with Cigna
Dental/Vision eligible after 90 days of employment
Access to Gym/Weight Room
Access to Boxing Ring
Short Term Disability
Life, Accidental Insurance available through Aflac
Transit Check for commuting expenses
Legal Shield for legal services
Public Service Loan Forgiveness (PSLF) participants
As a Case Manager at Elmcor, you serve as a central advocate and coordinator for residents—playing a critical role in assessing needs, developing individualized service plans, and guiding individuals toward stability and self-sufficiency. In this position, you provide consistent, hands-on support while connecting residents to essential housing, medical, and social services, ensuring a structured, supportive, and empowering environment where each individual has the resources and guidance needed to succeed. Are you passionate about making a meaningful impact in your community?
Join Elmcor Youth & Adult Activities as a Case Manager and be part of a dedicated team committed to empowering individuals and families…. APPLY TODAY
