Posted July 27, 2026
1st Shift Customer Service Representative
All About Personnel
Ottawa, IL, US
Full Time
Job Description
Job Description
Title: Customer Service Representative
Reports to: Supply Chain Manager
Shift: 1st
Pay Rate: $20.00 an hour
The general purpose of a Customer Service Representative is to provide excellent customer support to all potential and existing customers.
Duties/Responsibilities:
- Collect information and submit weekly open order reports to customers.
- Send inventory reports to customers.
- Interacts with customers via telephone during weekly conference calls, or email to provide support and information on products or services.
- Processes customer purchase orders.
- Collects and enters work orders for new or additional products and arranges work folders.
- Ensures that appropriate actions are taken to resolve customer’s problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Works closely with Planning to ensure on time and in full delivery of customer orders.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- MS Excel and Outlook or related software.
- Ability to operate related office equipment, such as computers and copiers.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
Education and Experience:
- High school diploma or equivalent required.
- At least two years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
