Customer Service Representative (CSR)

Job Summary: ** This is not a Remote job**
We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our team. The ideal candidate will provide exceptional customer support by answering inquiries, booking transportation, some dispatching, and ensuring a positive customer experience.

4x10 and/or 8x5 shifts available (including rotating weekends/ holidays)

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer concerns in a professional and timely manner.
• Scheduling and coordinating non-emergency medical transportation (NEMT) rides.
• Maintain accurate customer records.
• Collaborate with team members to improve customer satisfaction.
• Follow company policies and service standards.

Qualifications:

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with computers and customer service software.
• Positive attitude and strong work ethic.

** Please upload resume**

Benefits:

• Competitive pay
• Paid training
• Health, dental, vision, and life insurance (after 90 probation)
• Paid time off
• Opportunities for career growth

Apply Today!
If you enjoy helping people and thrive in a fast-paced environment, we'd love to hear from you. Submit your resume and application to be considered.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.