Housekeeper

JOB RESPONSIBILITIES:

· Respond promptly to requests from guests and other departments.

· Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.

· Replace guest amenities and supplies in rooms.

· Replace dirty linens and terry with clean items.

· Make beds and fold terry.

· Clean bathrooms in line with hotel standards, using the correct chemicals and adhering to the safety protocols established within the department.

· Remove trash, dirty linen, and room service items.

· Check that all appliances are present in the room and in working order.

· Straighten desk items, furniture, and appliances.

· Dust, polish, and remove marks from walls and furnishings.

· Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).

· Responsible for cleaning all assigned rooms efficiently, ensuring each room is thoroughly cleaned within a 27-minute timeframe.

· Promptly respond to all room service requests within an 8-minute timeframe, ensuring a high level of customer satisfaction and efficiency. For full-service requests, response time should not exceed 15 minutes.

OTHER JOB REQUIREMENTS:

· Welcome and acknowledge all guests according to company standards.

· Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

· Speak with others using clear and professional language.

· Support team to reach common goals.

· Follow all company safety and security policies and procedures.

· Report any maintenance problems, safety hazards, accidents, or injuries.

· Complete safety training and certifications; properly store flammable materials.

· Ensure uniform and personal appearances are clean and professional.

· Maintain confidentiality of proprietary information.

· Ensure adherence to quality expectations and standards.

· Clean and make ready the list of rooms given to you according to company standards.

· Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

· Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

· Stand, sit, or walk for an extended period.

· Perform other reasonable job duties as requested by Supervisors and Managers.