Front Desk Supervisor

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

Responsibilities
· Supervise the front office staff on a day-to-day basis
· Ensure high guest service standards in accordance with policies
· Attend to guests’ inquiries, requests, complaints and compliments
· Monitor departmental costs to ensure performance against budget
· Oversee staff training and procedures to ensure ongoing delivery of quality guest service
· Attend to crisis or emergency situations as necessary
· Record the details of events and take necessary actions
· Supervise Front Desk staff to ensure optimum occupancy and average daily rate
· Communicate effectively with other operating departments
· Display a high degree of professionalism and integrity as befitting a member of management

• Open availability to work morning, evening, audit shifts
• Open availability for work weekends and holidays
• Attend to employee schedules
• Maintain high level of integrity as required by Hilton
• Ability to cover front desk shifts when needed and other operations if required.