Posted July 27, 2026
Dispatch Coordinator - Mobile Crisis (PT)
Detroit Wayne Integrated Health Network
Detroit, MI, US
Full Time
Job Description
Job Description
Dispatch Coordinator - Mobile Crisis
(PART-TIME)
Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team.
- Acts as primary liaison between individuals in crisis and mobile crisis team.
- Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team.
- Utilize MHWIN dispatch system to deploy mobile crisis team.
- Respond to crisis calls and referral for mobile crisis deployment.
- Utilize de-escalation techniques and crisis interventions for callers in crisis.
- Complete triage to provide initial assessment of the individual’s need.
- Assess all callers for suicide.
- Ability to multi-task and manage high call volume.
- Ability to document each encounter concurrently while in-call.
- Have a working knowledge of community resources.
- Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
- Participates in agency and system staff meetings.
- Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year. Staff must have the ability to work various shifts.
- Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)
- Knowledge of DWIHN policies, procedures, and practices.
- Knowledge of DWIHN provider network and community resources.
- Knowledge of the Michigan Mental Health Code.
- Knowledge of behavioral health and mental health principles and practices.
- Knowledge of the Michigan Medicaid Provider Manual.
- Knowledge of MWHIN.
- Knowledge of compliance standards.
- Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
- Assessment skills.
- Evaluation skills.
- Organizational skills.
- Communication skills.
- Active Listening skills.
- Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
- Teamwork Skills.
- Ability to communicate orally.
- Ability to communicate in writing.
- Ability to work effectively with others.
- Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
- Judgement/Reasoning ability
REQUIRED EDUCATION:
A Bachelor’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.
Behavioral Health Crisis Provider Training required by MDHHS approved entity.
REQUIRED EXPERIENCE:
2 years work experience in a mental health/crisis services field
REQUIRED LICENSE(S).
A valid State of Michigan Driver’s License with a safe and acceptable driving record.
