Training Lead - Bakery Franchise Operation (Front of House)
Job Description
JOB TITLE:
Training Lead - Bakery Franchise Operation (Front of House)
REPORTS TO:
Senior Training Center Manager
Job Type
Full Time, Exempt
DEPARTMENT:
East Training Center
LOCATION:
Secaucus, NJ
SUMMARY
This role is responsible for providing pre-opening training for new Tous Les Jours bakery stores, covering product preparation, quality control, and overall store operations to ensure a successful launch.
The position also delivers foundational training for internal employees to strengthen their job competencies and operational expertise.
JOB DUTIES:
- Training Execution
: Conduct comprehensive training for new store owners and employees
: Conduct training to improve product sales and employee customer service at the store.
: Provide training on manual products and new products
: Educate on hygiene and frozen dough management
: Train on the use and maintenance of kitchen equipment
: Educate on store quality control measures
- Training Center Operations
: Establish and manage training schedules and operational plans
: Ensure industrial safety and food safety compliance at the training center
: Manage Training Center expenses and handle all related expenditures.
: Conduct inventory checks and manage procurement and purchase orders.
- Training Documentation Management
: Develop and update training curricula and materials
: Prepare and manage training-related documents and reports
: Conduct post-training evaluations (surveys, feedback collection)
: Analyze training effectiveness and develop improvement strategies
: Plan and design training programs
: Create and enhance training materials (manuals, presentations, guidelines, etc.)
- Other Responsibilities
: Provide certain product training for new employees
: Conduct basic training for internal corporate employees
: Develop and test new equipment and small tools
SKILLS AND EXPERIENCE
- Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & Power point).
- Excellent verbal and written communication skills.
- Ability to read and interpret documents such as procedure manuals and regulatory documents.
- Ability to write reports & business correspondence.
- Bilingual in Korean/English preferred
- Ability to effectively present information and respond to questions from management level.
- Demonstrate ability to manage and prioritize multiple tasks and demands working with minimum supervision.
- Detail oriented, excellent record keeping and documentation skills.
QUALIFICATIONS
- Prior bakery experience is required, and prior experience with research and development in the bakery industry is preferred
- Knowledge of baking multiple types of bread and baking and decorating cakes preferred
- Associate degree, bachelor’s degree, or equivalent years of work experience
- 1-2 years combined experience with food or ingredients and manufacturing experience
- Knowledge of GMPs and HACCP.
- Basic understanding of food & beverage fundamentals
- Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & PowerPoint).
Employee Benefits
- Med/Den/Vis/Life Insurance (100% Company Covered) from Day 1
- Short Term and Long-Term Disability Leave (short term 100% covered)
- 401(k) Company Match
- Life allowance Reimbursements (Monthly)
- Cellphone Reimbursements
- Employee Discounts (40% off CJ products & services)
- Paid Time Off (generous and increases by tier!)
- Paid Creative Leave (up to 4 weeks specified on years of service)
- Paid Holidays (11 days)
- Employee Club Activities (movie, e-sports, book, sports activity club, etc.)
- & Much More
