Billing Clerk

We are looking for a Billing Specialist to support customer billing operations for a contract opportunity based in Dover, Delaware. This role is ideal for someone who combines strong billing knowledge with excellent customer service skills and enjoys working with financial and account information in a fast-paced environment. The selected candidate will help ensure accurate invoicing, resolve billing concerns, and maintain high standards for data quality while partnering with internal teams and external customers.

Responsibilities:

• Manage daily billing activities by entering and updating customer account information, preparing invoices, and completing related transactions within the billing platform.

• Review customer accounts for discrepancies, investigate billing exceptions, and take appropriate action to correct issues in a timely manner.

• Respond to questions from customers and business partners with clear, effective communication while delivering a high level of service.

• Process account-related requests such as payment activity, address changes, service updates, and other record maintenance tasks with accuracy.

• Safeguard sensitive customer and financial information by following established security practices and maintaining careful attention to data accuracy.

• Stay informed on rate revisions, tariff updates, and applicable utility regulations to support compliant billing practices.

• Work closely with cross-functional teams to address account concerns, improve workflow efficiency, and support operational updates.

• Contribute to process improvement efforts by identifying opportunities to strengthen accuracy, productivity, and overall billing performance.

• Attend occasional onsite sessions in Dover, Delaware for training, meetings, or business needs, while otherwise working remotely.

• At least 2 years of front-office or back-office experience in a billing, customer service, or administrative support environment.

• Previous utility billing experience and hands-on experience with SAP S/4HANA or a comparable customer relationship and billing module.

• Working knowledge of billing operations, payment processing, billing statements, collections, and computerized billing systems.

• Understanding of basic accounting concepts, including debits, credits, and the financial impact of account transactions.

• Strong data entry, mathematical, analytical, and problem-solving abilities with close attention to detail.

• Ability to manage multiple priorities, remain organized, and work independently with limited day-to-day supervision.

• Effective written and verbal communication skills with a customer-focused approach and a collaborative mindset.

• Comfort learning new systems, adapting to process changes, and supporting special assignments as needed.