Parts & Service Representative

Pacific Golf & Turf is the Northwest’s premium supplier of John Deere and turf care products to Golf Course and Sports Turf facilities. Our Kapolei, HI branch is seeking an organized, experienced Parts & Service Assistant who has a commitment to customer service. The ideal candidate will have strong written and verbal communication skills and mechanical experience. If you are a dependable Team player looking for a career, come join our growing business with unlimited opportunity!

General Duties/Responsibilities

• Sell OEM and aftermarket parts for all brands supported at Pacific Golf & Turf
• Utilize various computer programs, schematics, and parts libraries to locate and sell parts
• Respond to emails, phone calls, and walk in customers for Parts, Service, and Sales
• Create a professional and positive experience for customers
• Follow up with customers in a timely manner
• Assist with processing repair orders and quotes
• Work with management to help gain new customers
• Maintain accurate and reliable records
• Assist in shipping and receiving of equipment and parts
• Assist service technician with repairs
• Pick up and delivery of customer equipment/carts (company vehicles provided)
• Work 40 hours per week with possible overtime based on customer and seasonal demands
• Help maintain a safe, clean, and organized work environment for customers and employees
• Work with management to achieve parts goals
• Additional duties as assigned by leadership

Qualification Requirements

• John Deere equipment parts experience preferred
• 2 years of additional parts experience preferred
• Golf course experience a plus
• HS diploma or equivalent; College degree, preferred
• General office skills with a working knowledge of Microsoft Office products
• Clean driving record and insurable, in addition to experience driving a pickup truck with trailer attached
• Able to lift up to 50 lbs. regularly
• Strong written and verbal communication skills
• Familiarity with mechanical, electrical, and hydraulic schematics a plus
• Mechanical aptitude/experience
• Able to read/interpret written and verbal instructions
• Good organizational skills and ability to multi-task
• Successful candidate will have a positive attitude and enjoy being part of a team

Day Shift: Monday – Friday
Wages- $18+ per hour depending on experience
Benefit package available, including: Medical, Dental, Vision, Life, Disability, Vacation, Sick, Holiday Pay & 401(k) Plan with company match.

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