Customer Service Lead

Responsibilities

Customer Service:

• Generating Parts Quotes
• Entering Orders for Systems, Parts, Rentals & Service
• Arranging Transportation
• Generating Order Confirmations
• Providing Customers with Order Status
• Sending Invoices for Systems, Parts, Rentals & Service
• Collections: Following up on overdue invoices
• Maintaining CRM Data

Office Management

• Answering the Telephone
• Dispositioning Electronic Inquiries
• Maintaining Office Supplies

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Qualifications

• Minimum of an Associate’s Degree in a business discipline
• 2+ years in a Customer-Facing Role
• 2+ years working in the Industrial Equipment/Industrial Machinery field
• 2+ years utilizing Intuit QuickBooks Enterprise
• Technical proficiency with Microsoft Windows/Office Applications
• Ability to prioritize and multitask
• Strong organizational skills
• Ability to work well with a team
• Deadline and detail-oriented
• Excellent written and oral communication skills

Wintek Corporation, based in Randolph NJ, has been designing Process Vacuum and Separation System equipment since 1986!
https://wintek-corp.com/