Branch Manager/Loan Officer

• Customer centric individual with attention to detail
• Works well as a team, and also as an individual contributor
• Demonstrates good communication and leadership skills
• Prior experience in banking or other applicable experience.

Primary Job Duties and Responsibilities
Responsible for oversight and management of the bank’s lending operations, ensuring compliance with banking regulations, and maintaining a high-quality loan portfolio. This role involves supervising support personnel, evaluating creditworthiness, approving loans within delegated authority, and driving customer satisfaction through efficient loan services. The ideal candidate will have a strong understanding of credit principles, analytical skills and have the ability to work on a multi-disciplinary team.
This position profile is not all inclusive and is representative of the key areas of competence and skills to perform essential functions of the position. Other duties may be assigned as needed to support overall banking needs. The following is representative of primary responsibilities.

1. Loan Origination & Approval

• Review and approve loan applications within established bank policies and authority limits.
• Ensure accurate documentation and timely processing of all loan products (personal, commercial, mortgage, etc.)

1. Compliance & Risk Management

• Monitor adherence to federal and state banking regulations, as well as internal policies.
• Identify and mitigate credit risks to maintain portfolio quality.

1. Team Leadership

• Supervise and mentor loan officers and support staff.
• Set performance goals and provide regular feedback for staff, provide training as necessary.
• Customer Relationship Management

• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Resolve escalated customer inquiries promptly and professionally.

1. Reporting & Analysis

• Prepare loan portfolio reports for senior management.
• Analyze lending trends and recommend strategies to improve profitability and minimize risk.
• Summarize and strategically evaluate any loans that are in arrears and create customer-based solutions.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field
• Minimum 5+ years of experience in banking or financial services, with at least 2 years in a supervisory role.
• Strong knowledge of banking loan products, industry underwriting standards, and regulatory requirements.
• Experience with policy and procedure development.
• Excellent leadership, communication, and analytical skills.
• Proficiency in loan management systems and MS Office Suite.

Preferred Skills

• Ability to work under pressure and meet deadlines.
• Strong problem-solving and decision-making abilities.
• Customer-focused mindset with high ethical standards.

This position requires travel to multiple branch locations as needed.

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