Posted July 23, 2026

Market Associate, US

Cypress HCM

San Francisco, CA, US Full Time

Market Associate, Hotels

Description:

The team you will join:
The Hotels organization is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
The difference you will make:
As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!

A typical day:

Take actions with hotel partners as needed to drive assigned projects forward
Maintain well organized and detailed tracking mechanisms relating to assigned projects
Call, email, and Zoom with hotel partners to accomplish assigned project needs
Manage relationships with hotel partners within assigned portfolio
Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
Educate partners on how our platforms function
Develop strong and long lasting partnerships
Respond to and deliver exceptional service in a timely and efficient manner
Work cross-functionally when necessary as well as with Market Managers within hotel supply
Implement strategies to effectively manage and optimize workflows
Act as the ‘front desk’ of our company to hotel partners with many needs and triage appropriately

Requirements:

3+ years of experience in account management and/or partner support.
2+ years of hospitality/travel industry experience (preferred)
Proficiency in both English and the local language is required for the specific location/country.
Self-starter who is resourceful with a get it done attitude
Strong time management and prioritization skills
Strong organizational skills relating to project work with a large volume of inputs and moving parts
Track record of being able to effectively work a book of business (account management)
Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
Team player, willing to contribute what is needed for the success of the team
The ability to get things done with changing priorities, projects and deadlines
Passion for travel and the sharing economy
We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Compensation:

Req ID: