Veterinary Receptionist/CSR (Part-Time or Full-Time)

Client Service Representative (Receptionist) Join Our Rockstar Team!

Everett, WA | Full-Time | Starting at $20/hour+

Are you the person who answers the phone on the first ring and actually loves doing it? Do you get a little thrill from a perfectly organized schedule, a spotless lobby, and a client who leaves saying "wow, that was easy"? Does a misplaced apostrophe make your eye twitch?

If you answered "yes" (and smiled while doing it), keep reading because this is no ordinary front desk job.

Who We Are

We're a cutting-edge, cardiology-exclusive veterinary practice in Everett, WA, on a mission to elevate the veterinary experience for pets, their people, and the professionals who care for them. We're a tight-knit team of 20, and we're growing.

Our core values:

• Cutting Edge
• No Gossip
• No Fear
• Extreme Ownership
• Passion

If these resonate with you, you might just be one of our next two Client Service Representatives.

What You'll Do

You are the heartbeat of our front desk the first friendly face clients see, the warm voice on the phone, and the calm presence that reassures a worried pet parent that there furry family member is in expert hands. Our days move fast, and you'll be the one keeping them running smoothly.

Your day-to-day:

• Answer the phone like it's the best part of your day because for our clients, that call is often the scariest part of theirs. You'll listen, reassure, educate, and get them the help they need
• Greet every cleint like a VIP warm welcomes, smooth check-ins, and genuine care from the moment they walk through the door
• Own the schedule book appointments accurately, manage the flow of the day, and keep our doctors and clients in synch with eachother
• Handle the details flawlessly process payments, maintain accurate medical records, and keep documentation airtight (details aren't a chore here; they're a point of pride)
• Keep our space client-ready tidy, organized, and welcoming, always
• Occasionally drive a company vehicle (clean driving record required)
• Pass the Med Clerk exam within 30 days of hire we'll set you up to succeed

What We're Looking For

• Genuine enthusiasm for helping people you don't just tolerate the phone; your happy it rang
• Prior client service or reception experience
• A passion for animals and the people who love them
• Sharp attention to detail accuracy in scheduling, records, and payments is non-negotiable
• Excellent communication skills, in person, on the phone, and in writing
• The ability to stay calm, kind, and empathetic with anxious or emotional clients
• High energy and a proactive "how can I help?" attitude you spot what needs doing before anyone asks
• Tech-savvy enough to juggle multiple software systems and paperless workflows without breaking a sweat
• A master multitasker who is punctual, dependable, and doesn't mind a little dog drool as part of the workday

The Fun Part

This isn't a J-O-B. It's an opportunity to grow, learn, and make a real impact without sacrificing your sanity or your sense of humor. We invest in our team with real training, leadership development, and benefits that actually mean something.

Compensation & Benefits:

• Minimum pay of $20/hour, with performance-based increases
  • Higher starting pay available based on experience
• Health, dntal, and vision insurance
• Company-paid long-term and short-term disability insurance
• Retirement plan with up to 8% employer match
• Paid time off, sick leave, and more perks we'll share during interviews

Ready to Apply?

Follow these steps carefully (yes, we're testing your attention to detail):

1. Upload your resume and cover letter.
2. Answer these five questions in your cover letter or in the supplemental questions on this application:
   • Desired compensation
   • Available start date
   • Why this position interests you
   • Why you're the best candidate
   • Did you catch any typos in this posting?

Pro tip: Include the phrase "I AM A ROCKSTAR" somewhere in your response for bonus points.