Communications Technician (911 Dispatcher)

The Universal City Police Department is seeking a dedicated, professional Communications Technician (911 Dispatcher) who is committed to providing exceptional service to our community. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy making a difference, we encourage you to apply.

Why Join Us?

• Competitive salary
• Excellent retirement benefits
• Comprehensive medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Certificate pay incentives
• Lateral pay opportunities for experienced dispatchers
• Supportive, team-oriented work environment

Job Summary

As a Communications Technician, you will serve as the critical link between the public and emergency responders by receiving emergency and non-emergency calls, dispatching police, fire, and EMS personnel, and coordinating emergency communications. This position requires excellent communication skills, sound judgment, and the ability to remain calm in high-pressure situations.

Essential Duties

• Answer and prioritize emergency and non-emergency calls
• Dispatch police, fire, and EMS personnel
• Monitor radio traffic and emergency communication systems
• Maintain accurate records and dispatch logs
• Access and utilize TCIC/NCIC databases
• Coordinate with neighboring public safety agencies
• Provide outstanding customer service while ensuring public safety

Minimum Qualifications

• High school diploma or GED
• Excellent communication and interpersonal skills
• Ability to multitask and make sound decisions in stressful situations

Preferred Qualifications

• One (1) year or more of dispatch or related experience
• Texas Basic Telecommunicator Certification
• Knowledge of local streets and geography

Schedule

• Full-time
• Shifts, including nights, weekends, and holidays
• Overtime may be required

Benefits:

• TMRS
• Mission Square 457 Plan
• Employee Medical, Dental, and Life insurance coverage is paid by the City
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health savings account
• On-the-job training
• Paid military leave
• Paid time off
• Tuition reimbursement
• Vision insurance

Pre-Employment Requirements

Selected applicants must successfully complete:

• Comprehensive background investigation
• Drug and alcohol screening
• Physical and/or psychological evaluation (as applicable)

How to Apply

To be considered, applicants must complete BOTH of the following:

• City Employment Application
• Personal History Statement (PHS) Packet (all required documents)

Incomplete application packets may not be considered.

The City of Universal City is proud to be an Equal Opportunity Employer (EOE).