Customer Service Manager - Banking

Customer Service Manager (Full-time)
The Customer Service Manager is responsible for the administration and efficient daily operation of a branch office, including operations, consumer lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives. Fully knowledgeable and skilled in all aspects of a full-service branch. Under the guidance of the Retail Banking Manager, plans and directs retail business development to achieve branch growth goals through the internal sales development and coaching of branch staff with their expertise in the customer engagement process for expanding existing customer relationships. Participates in community affairs to increase the Bank’s visibility.
The Customer Service Manager provides superior customer service and strengthens existing customer relationships through quality customer and operational service. Possesses the ability to problem solve the most difficult and complex customer situations. Able to manage and perform daily duties of any retail banking position as needed and directed by Retail Banking Manager or above.

South Bay residence preferred.

Malaga Bank is an Equal Opportunity Employer.

Malaga Bank is a high-performing, $1.5 billion community bank in Southern California. Our lending primarily focuses on multi-family income property loans in Southern California. We pride ourselves on stability, local expertise, and exceptional service.