User Support & Junior Systems Administrator

We are a leading Managed IT Services provider based in San Francisco seeking a User Support & Junior Systems Administrator to join our medium-sized IT support team. This role involves hands-on technical support and system administration for a diverse client base of over 700 users, including administrative staff and C-level executives. The ideal candidate is a technically savvy professional with extensive experience in user support, system maintenance, and network security, capable of working independently and collaboratively to troubleshoot and maintain a variety of platforms and devices.

Responsibilities

• Provide direct daily support to users including Admin staff and C-level executives
• Diagnose, repair, maintain, and upgrade hardware and computer equipment
• Manage and configure Windows servers (2016 and newer), MacBooks, and mixed production environments
• Administer mobile device management solutions (Workspace One, MAS360) and support mobile phones
• Monitor and update computer networks, establish new networks, and ensure network security
• Manage backup solutions including Veritas Backup Exec and support hosted services such as Office 365 and Gmail
• Maintain documentation and inventory for software and equipment issued to users
• Use Jira Service Management for ticket resolution and asset management
• Provide customer service and technical coaching to team members

Required Qualifications

• 5+ years of experience in IT support and system administration

Preferred Qualifications

• Experience supporting Windows 7 and newer versions
• Proficiency in MacBook support
• Familiarity with Mobile Device Management platforms such as Workspace One and MAS360
• Knowledge of Single Sign-On and Multi-Factor Authentication systems like Okta and OneLogin
• Hands-on experience with Veritas Backup Exec and hosted services including Office 365 and Gmail
• Understanding of Group Policy Objects (GPO) administration
• Strong technical troubleshooting skills
• Proven track record providing technical helpdesk support within biotechnology or pharmaceutical sectors, with understanding of GxP regulatory requirements and support for laboratory information systems

FirmaTRUST has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies.

Please look us up at https://www.firmatrust.com