Account Executive / Universal Teller

Key Responsibilities:

• Accurately process a variety of financial transactions, including deposits, withdrawals, loan payments, cashier's checks, check cashing, and other teller services.
• Balance cash drawer and maintain accurate records in accordance with bank policies and procedures.
• Deliver exceptional customer service by greeting customers, identifying their banking needs, and resolving routine account inquiries.
• Open and maintain consumer and business deposit accounts while ensuring all required documentation is completed accurately.
• Educate customers on bank products and services, making recommendations based on their financial needs.
• Cross-sell appropriate products and services to deepen customer relationships and support branch growth goals.
• Maintain compliance with all bank policies, federal regulations, and security procedures, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and other applicable regulations.
• Identify and report suspicious or potentially fraudulent transactions to minimize risk and prevent losses.
• Perform account maintenance, debit card services, online banking assistance, and other customer service functions.
• Maintain confidentiality of customer information and safeguard sensitive financial data.
• Support branch operations by assisting coworkers and completing additional duties as assigned.

Skills:

• Excellent customer service and communication skills
• Cash handling accuracy and attention to detail
• Basic math and computer proficiency
• Strong organizational, time management, and multitasking abilities
• Sales and relationship-building skills
• Problem-solving and sound judgment
• Knowledge of banking products, services, and regulatory compliance
• Professionalism, integrity, and confidentiality
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new systems and procedures

Requirements:

• High School Diploma or equivalent
• At least 1 year of cash handling experience OR previous experience in:
  • Banking
  • Personal Banking
  • Retail Banking
  • Financial Services
• Ability to accurately process financial transactions including:
  • Deposits
  • Withdrawals
  • Check Cashing
  • Loan Payments
• Basic computer proficiency
• Ability to operate banking equipment, such as:
  • Cash Drawers
  • Receipt Validators
  • Money Counters
  • Coin Machine
• Strong mathematical aptitude and attention to detail
• Excellent customer service and communication skills
• Strong time management and organizational skills
• Sales aptitude with ability to identify customer needs and recommend banking products and services
• Ability to comply with bank policies, procedures and regulatory requirements
• Ability to identify and prevent fraudulent transactions while managing risk
• Ability to learn and perform new account opening and account maintenance duties
• Ability to commute to Colorado Springs, CO
• Ability to work full-time in person