Customer Service Manager
Job Description
Customer Service Manager
Direct-Hire / Permanent position
Robert Half contact: Drew.Schroll@RobertHalf com.
A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.
Job Description
- Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
- Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
- Serve as the point of escalation for complex customer service and account-related issues
- Build strong client relationships through proactive communication and service support
- Monitor team performance metrics, including response times, open work order aging, and service levels
- Support new account rollouts and partner cross-functionally to ensure smooth implementation
- Oversee quoting, work order communication, and account documentation processes
- Partner with the Director on special projects with priority clients
Qualifications
- Associates or Bachelors Degree preferred
- 5+ years of experience in customer service, account management, or related role
- 2+ years of leadership or supervisory experience( you will oversee a small team)
- Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments
- Strong communication, organizational, and problem-solving skills
If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
Customer Service Manager
Direct-Hire / Permanent position
Robert Half contact: Drew.Schroll@RobertHalf com.
Ideal Experience:
- Associates or Bachelors Degree preferred
- 5+ years of experience in customer service, account management, or related role
- 2+ years of leadership or supervisory experience( you will oversee a small team)
- Experience in a service-based industry such as facilities, mechanical, HVAC, or related environments
- Strong communication, organizational, and problem-solving skills
If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
