Imaging Supervisor

Position Summary:

The purpose of the Imaging Supervisor position is to lead and guide a group of technicians to provide effective and efficient service to our customers within a geographic area. The Supervisor is the Loffler representative to the technicians assigned to them and represents the company to our customers.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Oversees the prompt and efficient service of equipment within their scope of work.
• Assists, rides with, and follows up on their assigned technicians.
• Prepares an evaluation on their assigned technicians on a semi-annual basis.
• Follows company policies as they apply to technicians assigned to them.
• Provides excellent customer service and resolves difficult customer problems in a mutually satisfactory way.
• Assists Service Manager with informational meetings with their assigned technicians on a monthly basis.
• Works with the sales department to resolve machine and customer problems and encourages the sales lead program.
• Keeps their manager informed of problems and issues regarding machines, customers, and employees as they arise.
• Prepares and completes special assignments or reports that may be assigned.
• Maintains knowledge of current products.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements:

• Minimum of threedays in office.
• Fairly and consistently evaluate technicians on their job performance.
• Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Manage customer concerns and complaints effectively.
• Evaluate machine performance and recommend solutions to problems.
• Excellent communication, team building, coaching, and mentoring skills.
• Negotiates and deals effectively with highly complex, confidential, and sensitive information.
• The Supervisor uses innovative and strategic thinking in applying theories, principles, and concepts for a wide variety of problems.
• Proficiency in mechanical repair, electrical and electronic knowledge, signal tracing, and effective troubleshooting skills.
• Proficiency in networking and connectivity.

Education/Experience:

• Extensive manufacturers training on a variety of models.
• High School Diploma or Equivalent.
• Prior industry experience in similar field or job duties preferred.

Supervisory Responsibilities:

• Fairly and consistently evaluate technicians on their job performance.
• Effectively manage customer concerns and complaints.
• Evaluate team performance and recommend solutions to problems.
• Responsible for understanding, staying updated on, and enforcing the Employee Handbook as written.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement