Posted May 26, 2026
Customer Advocate Management Trainee
Kia of Old Saybrook
New London, CT, US
Full Time
Job Description
Job Description
Customer Advocate Management Trainee
Whether you see yourself in sales, as a Sales Manager, Service Manager, Finance Manager, or a Used Car Manager, as a Customer Advocate manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With training, development, mentoring, and a culture of promotion from within, you’ll always be progressing in your career. A come interview with a manager who started their career as a Customer Advocate.
- $55,000-$85,000
- Work with the latest technology
- Health, Dental, and Vision insurance
- Paid vacation time
- 401 (k) with up to 5% employee contribution
- Betterhelp online Therapy
Job Duties:
- Navigate clients through the sales process, establishing trust and selling value throughout
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
- Direct clients to online tools available for reviewing vehicle options, packages, features
- Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
- Explain product performance and benefits
- Describe all optional equipment available for customer purchase
- Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
- Work closely with Sales Manager on pricing tiers associated with different model & their respective technology options
- Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership
Job Requirements:
- High school Diploma
- Strong written and verbal communication skills
- Able to build relationships with associates and clients, establishing long-term partnerships
- Outgoing and inviting personality, able to establish trust quickly
- Driven to achieve and to service clients
