Office Manager/Care Coordinator

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.
You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.
We pride ourselves on offering a rewarding work environment with various benefits including:

• Competitive compensation
• Performance incentives
• Career growth and learning opportunities

Responsibilities:

• Perform Client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Answer inquiry calls from clients or employees
• Document all inquiry sales call in Wellsky CRM
• Introduce caregiver to clients on 1st day of shift/schedule
• Be part of the interview, hiring, and training process for all new staff
• Manage client and employee files ensuring content complies with state and federal regulations
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
• Fill in and cover clients shifts as needed during a call out
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events to bring in new clients and caregivers
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned

Qualifications:

• Good communication, computer, and organizational skills
• Possess a positive attitude, good people skills, and a professional appearance
• Customer service experience
• Ability to work independently with minimal supervision
• Good work ethics & ability to Multitask
• Must have prior knowledge of Home Care Operations