Security Associate | Full Time | PM & Overnight Shifts
Job Description
Join Our Team as a Security Associate at HI USA New York City Hostel!
Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.
Position Details:
Pay: $19 - $21 per hour
Shifts: Flexibility to work both PM and Overnight shifts required
Type: Full Time, Benefits Eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
- A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry
Role Objectives:
- Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
- Greet staff, guests, and vendors in a courteous and attentive manner
- Respond swiftly and appropriately to distress and emergency calls
- Collaborate effectively with management, reception, and housekeeping staff
- Provide excellent guest service and support the hostel’s welcoming atmosphere
Role Responsibilities:
- Patrol property on foot to secure employees and guests across multiple floors and common areas
- Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
- Communicate suspicious behavior and incidents to staff and management in a timely manner
- Monitor surveillance equipment as needed for incident response
- Control access points, manage heavy traffic during check-ins, check-outs, and events
- Complete daily reports and shift recaps
- Secure all doors, windows, and exits based on shift requirements
- Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages.
- Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs.
- Perform other duties as assigned by management
Skills/Qualifications:
-High school diploma or equivalent
-New York Security Guard License (unarmed position)
-1 year of security officer experience
-Ability to obtain F53 license within 90 days if not already possessed
-Customer service experience
-Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
-Experience in 24/7 hospitality/retail environments
-Willingness to learn hostel operations
-Helpful and courteous demeanor
Physical Requirements:
- Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and/or move up to 50 pounds
- Moderate noise level in the work environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required
