Customer Support Management
Job Description
Location: Miami
Job Type: Full-Time Consultant (12-Month Assignment)
Schedule: Monday–Friday | 1st Shift | 8:00 AM – 5:00 PM
Pay Rate: $16.21 – $20.15 per hour
Help Keep the Aviation Industry Moving
PDS Tech Commercial is partnering with a leading aviation organization to hire an experienced Customer Support Management professional in Miami, FL. This opportunity is ideal for a motivated, detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service and operational support.
In this role, you’ll serve as a key connection between customers, operations, and internal teams—helping ensure aircraft operators receive the parts, products, and support they need to maintain mission readiness and operational efficiency.
If you enjoy problem-solving, managing customer relationships, and driving operational excellence, this is your opportunity to make a meaningful impact within the aerospace industry.
Position Overview
As a Customer Support Management Specialist, you will oversee order management activities, resolve customer issues, coordinate across departments, and support critical aerospace supply chain operations. Your ability to prioritize, communicate effectively, and maintain accuracy will directly contribute to customer satisfaction and business performance.
Key Responsibilities
Review customer purchase orders to verify requirements and ensure accurate processing
Enter, manage, and maintain orders within SAP and customer portal systems
Coordinate with warehouse, sales, quality, and operations teams to resolve order-related issues
Prioritize orders based on urgency, shipment deadlines, and customer needs
Investigate and resolve discrepancies related to orders, inventory, billing, and shipping
Monitor open orders and proactively drive issue resolution
Expedite high-priority and complex orders to ensure on-time delivery
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Manage customer claims related to:
Returns
Quality concerns
Accounting discrepancies
Credit and rebill processes
Identify recurring issues and recommend process improvements and corrective actions
Support accounts receivable activities including payment follow-up and collection coordination
Track part demand, contract fulfillment, and inventory usage trends
Build strong customer relationships through responsive communication and dependable support
Prepare reports, metrics, and operational updates to improve service performance
Required Qualifications
Minimum 6 years of related professional experience
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Background in:
Customer Support
Program Management
Order Management or Supply Chain Operations
Hands-on experience using SAP or similar ERP systems
Strong analytical, problem-solving, and organizational skills
Ability to manage multiple priorities in a deadline-driven environment
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Proficiency with Microsoft Office applications including:
Excel
Word
Outlook
PowerPoint
Experience analyzing reports and translating data into actionable solutions
This position requires access to information and facilities regulated under ITAR/EAR compliance standards. Employment eligibility may be limited to U.S. Persons, including U.S. Citizens, lawful permanent residents, refugees, or asylees, unless appropriate export authorization is obtained.
Preferred Qualifications
Experience supporting aerospace or aviation customers
Aerospace hardware sales or aviation parts support experience
Excellent verbal and written communication skills
Strong numerical reasoning and attention to detail
Customer-focused mindset with professionalism and urgency
Experience working in a fast-paced operational or manufacturing environment
Why Join PDS Tech Commercial?
At PDS Tech Commercial, we connect talented professionals with industry-leading aerospace and aviation programs. When you join our team, you’ll gain:
Competitive pay and stable weekday scheduling
Valuable experience supporting a respected aviation industry leader
Exposure to aerospace operations, supply chain management, and customer account support
Opportunities to expand your skills in program coordination and operational support
A collaborative workplace where initiative and innovation are valued
This is more than a customer support role—it’s an opportunity to contribute to an industry where service, timing, and reliability are critical to success.
Apply Today
If you’re ready to bring your customer support expertise to a dynamic aerospace environment, apply today and become part of a team dedicated to keeping aviation operations running smoothly.
Join PDS Tech Commercial and help deliver the service excellence that powers the future of aviation.
Pay Details: $16.21 to $20.15 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
