Manufacturing Customer Service Associate

Located in West Chester, OH

Salary: $22.50/hr

Customer Service Associate

Location: West Chester, OH

Compensation: $22.50/hr

Requirements

• Experience in a manufacturing industry required.
• Excellent written and oral communication skills with a proven ability to collaborate effectively in a team environment.
• Superior planning and multi-tasking abilities to handle complex logistics and order flows simultaneously.
• High level of comfort with PC platforms and MS Office suite; experience with ISO standards or Datacor ERP is a strong plus.
• Ability to leverage technology to provide high-quality service and maintain meticulous records of customer activity.

Responsibilities

• Oversee the full order lifecycle from placement to delivery across phone, email, and web channels, ensuring accuracy through a rigorous double-check process.
• Monitor inventory levels and collaborate closely with the production team to meet customer requested delivery dates.
• Arrange transportation with 3rd-party logistics providers and ensure freight costs are accurately recorded in the Datacor system.
• Manage customer expectations by providing real-time updates on order status, delivery commitments, and problem resolution.

#SRGDH

Express Office: Cincinnati (Northwest)

3551 Springdale Road

Cincinnati, OH 45251