Insurance Agency Customer Service Representative
Job Description
Were looking for a motivated, solutionsdriven Customer Service Representative to join our growing insurance agency. If youre a fast learner, thrive in a problemsolving environment, and consistently deliver aboveaverage customer service, this role is built for you.
About the Role:
As a Customer Service Representative, youll be the first point of contact for clients, helping them navigate policy questions, billing concerns, coverage changes, and general inquiries. Youll support agents, maintain accurate records, and ensure every customer feels valued and understood.
What Were Looking For:
Strong ProblemSolving Skills Ability to assess situations and find clear, effective answers
Fast Learner Comfortable adapting to new systems, products, and processes
Exceptional Customer Service Warm, patient, and able to build trust with clients
Communication Skills Clear, professional verbal and written communication
Attention to Detail Accuracy in documentation and followthrough
Why Join Us:
Supportive, teamoriented environment
Opportunities for growth and licensing
Meaningful work helping clients protect what matters most
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Hands on Training
Evenings Off
Responsibilities
- Key Responsibilities:
- Client Support Provide friendly, professional assistance via phone, email, and inoffice interactions
- Problem Resolution Identify issues quickly and offer effective solutions
- Policy Servicing Process policy changes, updates, and documentation
- Account Management Maintain accurate customer records and follow up on outstanding items
- Team Collaboration Work closely with agents to support daily operations
Requirements
- 2+ Years of Customer Service Experience is Required.
- Detail-oriented with the ability to prioritize and multitask.
- A critical thinker and out-of-the-box problem solver.
- Tech-savvy with typing skills.
- Excellent written and verbal communication skills including professional phone and office etiquette.
